AAPS To Offer Tech Support While Students Use Virtual Learning Model

Sep 8, 2020

Ann Arbor Public Schools says technical support will be available to all their students as they learn virtually from home this fall.  

Students, or their parents, will be able to call the district’s parent help desk Monday through Friday to receive technical support.  District Spokesperson Andrew Cluley says issues could range from software installed on the district-issued Chromebooks or iPads to connectivity problems.  Cluley says district IT staff will be ready to help, but they may also refer parents to someone else if they have internet connection issues.

Andrew Cluley: For some, there is a program that we can get you connected to with Comcast.  And that may end-up being the best option for you.

Cluley adds that the district’s IT staff may also be able to establish a hotspot connection for some students.  Parents can also email the district to report technical issues.  For more information, click here.

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— Jorge Avellan is a reporter for 89.1 WEMU News. Contact him at 734.487.3363 or email him javellan@emich.edu